Cultural Touch

FAQ

Frequently Asked Questions:
If you don't find it here, please use the form on this page to contact us and ask!

Q: What is the $50 deposit for?(outfit orders only, no beadwork)

A: This deposit is non-refundable and this deposit serves as proof to us that you are serious about your custom order. The deposit is separate from the total due once the order is complete and it is used in part to cover cost of design time, design, and to purchase any materials needed to complete your order if we do not already carry the materials needed. The deposit also includes the costs of Shipping and Handling (US only). For international/Canada shipments, there will be a shipping quote given to you.
Also you must be honest about the size of the person you are ordering the outfit for ie: if they are 5 years old but as tall and big as a 10 yr old you must let us know as there are different price ranges.

Q: Do You Accept Returns? What if I want to cancel my order?

A: Due to the fact that most of the outfits and accessories, we make are custom ordered with personal designs, colors, etc. We do not accept returns. However, if the item does not fit due to measuring errors on our part we will gladly accept a return of the outfit for adjustments. IF the item ordered does not fit due to error on your part we will not make another for you to replace the one that is wrong, nor will we refund the cost of the custom order.
We will not refund custom ordered outfits or items if they have been worn or used. If you cancel your order you still will have caused me to miss out on a possible order because they might not have wanted to wait ... all required deposits to start an order, including rush order fees, and any payments made are final and non-refundable, this includes sewing order deposits ($50) and beadwork order deposits (half of total up front).

Q: Do you accept rush orders for outfits?

A: Yes! We accept rush sewing orders for an additional fee depending on what kind of outfit it is, size, and time frame... outfit quotes given through the website, email, or text are for the outfit only. If you need an order rushed we can provide that quote for you. We do not accept rush beading orders at this time. This fee, is due at time of deposit, is non-refundable.

Q: What kind of time frame will you give me for my order?

A: Time frame is dependent on a few things; when the deposit for your work order is received, custom order form is filled out, all required measurements are received. We cannot give specific dates or times when things will be completed or shipped... We will give an approximate amount of time needed to complete the order, but we are an active family that participates in powwows, and bear dances, and we do have things that need to be repaired or created .... also as parents of 4 children unexpected things occur...

Q: When will payment in full be due?

A: Payment is due in full up to 5 days after we notify you that your order is complete.If you cannot do this then we can work with you for a payment plan only if you are honest and email us right away....if we contact you and let you know we are done and that your balance is due but you do not respond to us within the allotted time then we reserve the right to re-coup our losses by selling the finished order and your order then moves to the back of our work order line up.... you will not get a refund- BY PLACING A DEPOSIT AND WORK ORDER WITH US YOU AGREE TO OUR BASIC RULES OF HOW WE OPERATE -

Q: Is there any way to "snail mail" you an order and/or designs?

A: Yes. You can send us your patterns and colors that you want through the mail. Please include the $50 non-refundable custom order fee for sewing orders and half up front non-refundable deposit for beading orders.

Q: What measurements would you need if I wanted a custom outfit?

A: There are several measurements we would need to make a completely new custom outfit. We ask for these measurements so that way we know the outfit will be a perfect fit. You can find our measurements on our Measurements Page. We ask that you include all measurements asked for. If there is a problem or you are not sure where to measure contact us, we should be able to help you.

Q: Is insurance for mailing the package included in the deposit as part of the S&H?

A: No, as part of the S&H in the deposit we do provide confirmation tracking at no cost (US only). If you would also like to insure your package(Insurance is available to some international countries as well, we will let you know if insurance is available if you are ordering internationally), it is optional, and the cost Will range from $10.00-$75.00, depending on the cost of your order and the location it is being shipped to. Since insurance is optional we are not responsible for lost, stolen, or damaged items once they are dropped off at the shipping location or shipped.

Q: What if an outfit doesn't fit because I gave you the wrong measurements, and how can I get you the right measurements?

A: If the measuring error is on our part we will accept the returned outfit for adjustment. If you sent us the wrong measurements then you must complete a new custom order request with the deposit etc. As stated in our return policy due to outfits and items being a custom order we do not accept returns, nor do we provide refunds. (See our return policy above) To avoid measuring errors please go to our Measurements Page. and as accurately as possible get the measurements requested.
For moccasin orders we ask that you please fax us or mail in the foot tracing along with the other measurements needed for moccasins. This is needed due to the fact that every email attachment will print off differently from each computer. To solve this problem with moccasins not fitting we ask that you fax us the tracing and measurements to 435-781-1119